Meet the Founder

Magnolia Medical Billing was founded by me, Janna Viator.

My journey into healthcare wasn’t traditional- my educational background originally began in architecture and business. While working my way through college, I fell into the healthcare industry, and it truly changed the trajectory of my life. I realized very early on that this was work that I would be genuinely passionate and driven to excel in.

Every step of my career provided a distinct viewpoint within the healthcare ecosystem- from managing front-end operations to leading complex revenue cycle workflows. Each role deepened my understanding of how interconnected business strategy, detailed systems, and patient care truly are.

That unique combination- the structured, detail-oriented design mindset from architecture, paired with strategic business training and years of hands-on healthcare operations- became the foundation for Magnolia Medical Billing.

Dedicated to Behavioral Health & Mental Health Providers

Throughout my years in healthcare, I found myself deeply drawn to the Behavioral Health field and the extraordinary providers who serve in it.

Behavioral and mental health professionals care for individuals during some of the most vulnerable moments of their lives. For many patients, these physicians, therapists, and counselors are their sole lifeline and support system.

The emotional and mental strain of providing this level of care is immense. That strain should never be compounded by the administrative nightmare of complex insurance billing, unpaid claims, and endless paperwork.

Magnolia Medical Billing was created with a special commitment to supporting behavioral health providers. By taking on the burden of revenue cycle management, claim authorizations, and denial resolution, I aim to protect your time and energy so you can focus fully on the people who rely on you.

Committed to Empowering & Advocating for Patients

Earlier in my career, working directly in claim support revealed a side of medical billing that quickly became one of the most rewarding aspects of my work. I saw firsthand how overwhelming medical statements and insurance terminology can be for patients and their families. Far too often, people are left frustrated, trying to decode confusing Explanation of Benefits (EOBs) or navigating denials entirely on their own.

Having the opportunity to step in, answer complex questions, and bring clarity during vulnerable times made a lasting impact on me. That experience made it clear that patients deserve an advocate just as much as providers do. By expanding Magnolia Medical Billing to include patient billing advocacy, I am able to extend that same compassionate guidance and hands-on support-helping individuals understand their coverage, appeal improper denials, and find financial relief.